Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep your sessions secure. This policy covers what data we gather, how long we keep it, and how you can request changes or deletion.

Account dataPayment recordsSession logsDevice infoSupport history

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POLICY QUESTIONS

Contact Us About Your Data

If you want to see what personal information we hold, request corrections, or ask us to delete your account data, reach out through any of these channels. We respond to data requests within a few business days and walk you through what is possible under the retention rules that apply to financial records.

Live chat Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They can pull your account details, explain what data we store, and submit deletion or correction requests to the compliance team on your behalf.

Email support Send your data request to the support email listed in the site footer. Include your registered mobile number or email so we can verify your identity before discussing account records. Expect a reply within 24 hours with next steps or the information you asked for.

Account settings Log in, open account settings, and look for the privacy or data-management section. Some platforms let you download a copy of your account data or close your account directly from that screen, which triggers our deletion process automatically.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt payment details in transit and at rest, limit staff access to account records based on role, and retain transaction logs only as long as financial compliance rules require. Below is how we handle the most common privacy concerns Bangladesh account holders raise.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to measure which game lobbies and payment flows work smoothly. You can block third-party cookies in your browser settings without breaking core account functions like deposits or live-table streaming.

Account security

Your password is hashed so even our own staff cannot read it. We send an OTP to your mobile number every time you log in from a new device or request a withdrawal, which stops anyone else from accessing your wallet even if they guess your password.

Data retention

We keep transaction records for the period required by financial regulations in the jurisdictions we operate, typically five to seven years. Session logs and support tickets are purged after two years unless tied to an active dispute. When you close your account we delete marketing preferences and unnecessary profile data immediately.

Third-party sharing

We share transaction data with bKash, Nagad and Rocket only to complete your deposits and withdrawals. Game studios like Pragmatic Play and Evolution receive anonymised session data to run the RNG or live stream but never see your name, mobile number or payment details.

What We Collect and Why

93ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we collect your mobile number, email and date of birth to verify you meet age requirements in eligible regions. Payment details like your bKash, Nagad or Rocket account number appear in transaction logs so we can match deposits to your wallet

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and process withdrawals correctly. We log your IP address, device type and browser to detect unusual login patterns and block duplicate accounts. Game session data shows which slots, live tables or sports markets you open so we can surface the categories you use most. Support tickets
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and chat transcripts stay in our system so the next agent who helps you has context. We use this data to operate the platform, prevent fraud, comply with financial record-keeping obligations where they apply, and improve account features. We do not sell your information to third
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parties. Access to bKash, Nagad, Rocket and account features depends on your local law and the regions where our services are available.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Policy Questions

You can request account closure through live chat or email support. We delete your profile and marketing data immediately but keep transaction logs for the period financial regulations require, usually five to seven years, then purge them automatically.

We send your payment account number to the relevant wallet provider only when you initiate a deposit or withdrawal. Game studios and analytics tools never see your bKash, Nagad or Rocket information; those stay in our payment processor.

Log in, open account settings, and turn off marketing notifications. The change takes effect within a few hours. You will still receive transaction confirmations and security alerts because those are essential account messages, not marketing.

Inactive accounts remain open unless you request closure. Your login credentials, wallet balance and transaction history stay accessible so you can return anytime. We do not delete accounts automatically; you control when and whether to close yours.

Yes. Contact support with your registered mobile number or email and ask for a data summary. We will send you a file listing your profile details, transaction history, session logs and support tickets within a few business days.

We send an OTP to your registered mobile number every time you request a withdrawal. Some larger withdrawals require you to upload a photo ID or a selfie holding your ID so we can confirm the account belongs to you before releasing funds.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info93Ok Glossary InfobKash Instantpay

How We Handle Your Account Information

Contact Us About Your Data

How We Protect and Manage Your Information

Cookies and tracking

Account security

Data retention

Third-party sharing

Privacy Policy Questions

01 Can I delete my account data entirely?

02 Do you share my bKash or Nagad details with anyone?

03 How do I stop receiving promotional emails?

04 What happens to my data if I stop using my account?

05 Can I see what personal information you have stored?

06 How do you verify my identity for withdrawals?

Privacy Policy

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